Getting started
Connect your first router or access point
Prepare the network, choose the correct branch, and complete a safe first connection before enabling remote management.
8 minutesOwnerAll supported devices
Open guide
K7abeer Help Center
Configure with confidence.
Follow verified, step-by-step instructions for routers, access points, vouchers, captive portals, branches, staff, and subscriptions.
Step-by-step library
Find the exact workflow you need
Every guide includes prerequisites, numbered actions, success checks, and the most common failure paths.
MikroTik
Configure a MikroTik hotspot safely
Create customer WiFi, choose LAN ports, apply voucher access, and verify the captive portal without changing the WAN by mistake.
14 minutesTechnicianMikroTik RouterOS
Open guideMikroTik
Enable MikroTik remote management
Move from a same-network installation to verified remote operations without exposing RouterOS directly to the public internet.
10 minutesTechnicianMikroTik RouterOS
Open guideRuijie
Connect a Ruijie access point through Ruijie Cloud
Adopt the AP, create Cloud API credentials, map the project and package, and validate captive-portal vouchers.
13 minutesTechnicianRuijie / Reyee
Open guideGrandstream
Connect Grandstream GWN.Cloud or GWN Manager
Prepare the network, API application, splash page, captive-portal policy, and 10-digit vouchers for remote operation.
12 minutesTechnicianGrandstream GWN
Open guideVouchers
Choose the correct voucher time policy
Understand first-login expiry, connected-time-only access, and connected time within an activation window.
7 minutesManagerAll voucher gateways
Open guideVouchers
Choose voucher code or username and password
Make the login method clear before generation and print the credentials customers actually need.
6 minutesManagerAll voucher gateways
Open guideVouchers
Generate, install, print, and export vouchers
Keep voucher creation separate from controller installation and download large existing batches without consuming the monthly allowance again.
9 minutesSellerAll voucher gateways
Open guideVouchers
Create and deploy a branded WiFi login page
Use a distinct layout, logo, background, support details, and credential fields, then deploy only to a verified compatible gateway.
10 minutesManagerMikroTik and supported portals
Open guideOperations
Move, archive, release, or hand over a device
Choose the correct lifecycle action so packages, vouchers, ownership, and audit history remain understandable.
8 minutesOwnerAll supported devices
Open guideOperations
Understand Online, Checking, Unverified, and Offline
Read device status correctly and diagnose local-only, tunnel, controller, credential, or internet failures without reinstalling the device.
7 minutesTechnicianAll supported devices
Open guideOperations
Organize branches, packages, devices, and staff
Prevent voucher and permission mistakes when one business operates several locations and routers.
8 minutesOwnerAll supported devices
Open guideGetting started
Renew subscriptions and restore workspace access
Understand trials, store purchases, manual payments, expiry, restoration, and what remains available when a subscription is inactive.
6 minutesOwnerK7abeer account
Open guideUniFi
Connect a UniFi controller and access point
Verify controller ownership, adopt the AP, configure the customer network, and test the supported voucher or portal path.
12 minutesTechnicianUbiquiti UniFi
Open guideOther devices
Configure a standard access point safely
Set up TP-Link, Omada, Wavlink, or another supported AP without presenting WiFi-only hardware as a voucher gateway.
9 minutesTechnicianTP-Link, Omada, Wavlink, and generic APs
Open guideGetting started
Use the desktop app for a local-only device
Let K7abeer reach a private LAN address from the same network without exposing the router API to the public internet.
8 minutesTechnicianK7abeer desktop
Open guideOperations
Recover account access and open a useful support ticket
Reset a forgotten password, report an email problem, and give support enough non-secret information to investigate safely.
6 minutesOwnerK7abeer account
Open guideGetting started
Enable notifications and install updates
Receive service, offer, feature, and support updates on mobile while keeping app and device updates controlled.
5 minutesOwnerK7abeer mobile and web
Open guideLearn by workflow
Visual lessons, backed by written steps
8 minutes
First device: local connection to verified remote access
A guided path from same-network setup to a tested remote connection.
14 minutes
MikroTik hotspot and customer ports
Identify WAN/LAN roles, deploy a portal, and validate a test voucher.
13 minutes
Ruijie Cloud adoption and voucher mapping
Adopt an AP, map a user group, and diagnose controller errors.
Common questions
Answers before you change the network
Start here for local addresses, controller pushes, archived devices, credential modes, and subscription access.
Must I be connected to the router or AP for first setup?+
Yes for local setup. Connect to the same WiFi or LAN first. After the device is identified and configured, use K7abeer Remote Access, the supported vendor cloud, or the desktop bridge for remote operations.
Why can the cloud not open a 192.168.x.x address?+
That is a private LAN address. It is reachable only from the same network unless a supported remote tunnel, vendor cloud, or local desktop bridge provides the path.
Does generating vouchers mean they are installed?+
No. Generation creates records in K7abeer. The batch must also report a successful device or controller installation before customers can use those credentials.
Can I use any package name with Ruijie?+
K7abeer normalizes common time names such as 1H, One Hour, 1 Day, or 1 Month, but the package still needs a matching or explicitly mapped Ruijie user group.
Why are Grandstream vouchers 10 digits?+
The Grandstream controller workflow uses 10-digit numeric vouchers by default. K7abeer keeps that compatible default for Grandstream batches.
Where are archived devices?+
Open Internet Devices and choose Archived devices. An archived device remains owned by the customer and can be restored to a branch.
Should I release and re-add a device to fix connectivity?+
No. Release is an ownership action for sale or permanent removal. Use connection diagnostics, Remote Access, vendor cloud checks, or support without destroying ownership context.
Can I print an existing package of 10,000 vouchers?+
Yes, export existing vouchers in supported chunks or by package/profile. Printing and downloading do not generate new vouchers and do not consume the monthly generation allowance again.
What is connected time within a window?+
Connected usage is accumulated, but a final deadline starts at first login. For example, one hour of usage must be consumed within 24 hours after the first successful login.
Can support reset a customer password?+
Support should use the audited account-recovery workflow. Staff must not ask for or view the customer's existing password, OTP, private key, or device secret.
Do Apple or Google subscriptions cancel when I delete K7abeer?+
No. Store billing is managed separately by Apple or Google. Cancel the store subscription in the store account that purchased it.
Why does a captive portal not appear automatically?+
Confirm DHCP, DNS, portal policy assignment, controller online state, and device hotspot configuration. VPN, private DNS, cached sessions, and OS captive-portal detection can also affect testing.
Can every access point create and enforce vouchers?+
No. Standard WiFi access points may only provide wireless connectivity. Vouchers must be installed on a capable hotspot router, authorized vendor controller, or authentication gateway.
Can support see or reset my existing password?+
Support cannot view an existing password. Use the audited password-reset or account-recovery workflow, and never send a password or OTP in a ticket.
Still need help?
Bring the exact device, branch, and error.
Support can diagnose faster when your request includes the vendor, model, device state, branch, batch number, and the complete error text. Never share passwords, OTPs, API secrets, or private keys.