Before you start
- Use the business owner account for plan changes.
- Use the same Apple or Google account that made a store purchase when restoring.
- Never send card, store, bank, or wallet secrets in a support ticket.
Procedure
Follow these steps in order
Review Plan and usage
Check active branches, owned devices, users including pending invitations, monthly generated vouchers, and the next allowance reset.
Choose a plan and period
Select the capacity required for branches, devices, total users, and monthly voucher generation. Longer periods show their full price and discount.
Complete payment in the correct channel
iPhone uses Apple In-App Purchase, Android uses Google Play Billing when enabled, and supported web payments follow the displayed verification workflow.
Restore a store purchase
Use Restore purchases on the same platform and store account. The K7abeer business email and store account are separate identities.
Inactive access
When a trial or subscription ends, operational data remains preserved while voucher operations are locked. Account settings and support remain available for renewal and recovery.
Verify success
- The plan status and period end update after verified payment.
- Plan capacity matches the selected offer.
- Voucher operations unlock without reinstalling routers or recreating branches.
Troubleshooting
Store plans do not load
Confirm the paid-app agreement and store products are available, use a supported storefront/account, refresh the page, and contact support with the app build and error text.
Payment completed but access is inactive
Use Restore purchases for Apple or Google. For manual payments, open the linked support ticket and wait for verification and owner approval.
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