Vouchers

Choose the correct voucher time policy

Understand first-login expiry, connected-time-only access, and connected time within an activation window.

7 minutesFor managersAll voucher gatewaysUpdated Sep 27, 2026

Before you start

  • Decide whether customers buy calendar access, accumulated connected time, or accumulated time with a final deadline.
  • Confirm that the selected vendor/controller supports the intended policy.

Procedure

Follow these steps in order

1

Expires after first login

The validity clock starts at the first successful login. A 24-hour voucher ends 24 hours later even if the customer disconnects or uses only part of the time.

2

Connected time only

Only authenticated connected time is consumed. A one-hour voucher can be used across multiple sessions until the full hour is consumed, subject to any vendor limitations.

3

Connected time within a window

The first login starts a final activation window while connected usage is accumulated. Example: up to one hour of connected time, but any unused time expires 24 hours after first login.

4

Set limits explicitly

Enter time, optional data allowance, speed, shared users, and the activation window. Review the human-readable summary before saving.

5

Test with a new voucher

Install one voucher on the target device, sign in, disconnect, reconnect, and verify both connected usage and the final expiry timestamp.

Verify success

  • The package summary describes the intended clock behavior.
  • The target controller accepts the mapped policy.
  • The test voucher shows the expected remaining time after disconnecting and reconnecting.

Troubleshooting

The voucher expires immediately

Check timezone, duration units, first-login time, activation-window length, and controller package mapping. Do not reuse an already activated voucher for the test.

Connected time continues while offline

The selected device/controller may enforce calendar expiry instead of accumulated usage. Choose a supported policy or use the gateway that performs authentication.

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