How To Request Deletion
Send a request to support@k7abeer.com from your account email, or sign in and submit a delete request from the support or settings area. Include your account email and optional reason.
What Deletion Covers
Deleting a customer account owner closes the entire business workspace, removes its branches, device connections, vouchers and saved designs, and revokes staff access to that workspace. A staff member deleting their own account removes their personal account and access, not their employer's workspace. Personal profile and login data are removed or anonymized. Deletion does not factory-reset physical routers or access points.
Data Retained
Some records may be retained for legal, tax, security, fraud-prevention, dispute, backup, and audit reasons. This can include sales records, voucher transaction logs, router action audit logs, security logs, and deletion request records.
Completion And Retention
Deletion is normally completed within 30 days, with confirmation sent to your account email after completion. Submitting or approving a request is not confirmation that deletion has finished. Audit, security, tax, and backup records may be retained for up to 7 years where required by law or legitimate security needs.
Apple Subscriptions
Account deletion does not cancel billing managed by Apple. You can manage or cancel your subscription in Apple account settings. Cancellation is not required to submit a deletion request.
Google Play Subscriptions
Account deletion does not cancel Google Play billing. Manage or cancel your subscription in Google Play. Cancellation is not required to request deletion.
Trial And Allowance Eligibility
A protected, one-way representation of your verified email and minimal trial, subscription and monthly voucher-allowance records are retained for fraud prevention. Re-registering with the same verified email continues the original trial deadline and monthly usage instead of granting another trial. Store purchases require verification before paid access is restored. This does not restore deleted workspace content.
Support Email
Contact support@k7abeer.com for account deletion, privacy, or data access questions.